Difference between complaint and dispute

A complaint is when someone expresses dissatisfaction about something that has happened. Learn more about complaints about corporations. 

A dispute is when 2 or more people or groups have differing opinions or disagreement about something. Learn more about resolving disputes.

Every corporation is likely to experience complaints or disputes. They may involve people internal to the corporation or external to the corporation.

Handling complaints and resolving disputes is the corporation's responsibility. Corporations are required to have certain rules about how it will resolve disputes. It may be appropriate for your corporation to also have relevant policies and processes. It's important that you follow your rules, policies or processes for complaints and disputes.