Registrar releases new report on complaints

The Registrar of Indigenous Corporations, Anthony Beven, has today released a new report on complaints involving Aboriginal and Torres Strait Islander corporations registered under the Corporations (Aboriginal and Torres Strait Islander) Act 2006 (CATSI Act).

The report covers the period from 1 July to 31 December 2011 and includes the following data:

‘In 2010–11, the number of complaints received by my office almost doubled from the previous financial year. This increase can in part be attributed to a greater awareness of ORIC’s complaints-handling service,’ Mr Beven said.

Complaints covered by this report are those made to the Registrar about a corporation, its directors, officers, employees or members regarding matters arising under the CATSI Act or a corporation’s rule book.

The report will be issued every six months by the Registrar.

Background

For more information about how the Registrar handles complaints please see ORIC’s policy statement 2: Complaints involving corporations on the Registrar’s website, www.oric.gov.au.

Media contact
Christa de Jager
(02) 6146 4737
28 June 2012
Ref: ORIC MR1112-42

  • 262 complaints were received
  • 264 complaints were finalised
  • the average number of complaints received each month was 44
  • the average number of days to finalise complaints by type was:
    • straightforward—one day
    • detailed—six days
    • complex—40 days
  • most complaints related to the conduct of directors and officers.